When a prospective customer Googles your company name, what do they see? Are you on the first page of the results? Do you have at least 4 stars across all of the top crowd-sourced review platforms? Having a negative online presence — or no presence at all — can be immensely damaging to your brand and cost you dozens or hundreds of sales without you realizing it.

 

We understand that responding to Yelp and Google reviews can be a tedious and grating process for any business owner. However, it’s also a vitally important part of any digital marketing strategy. Managing your company’s online reputation is crucial to ensuring that new customers get the best first impression when starting their journey with your business; after all, 90 percent of customers read online reviews before deciding to make a purchase.

 

Neglecting your reputation management can lead to lower search results, more negative online reviews, diminished trust, decreased profitability, and much more. If you want to ensure that Google is encouraging customers to visit your business rather than discouraging them, you need to monitor your online reputation and work proactively to improve it wherever possible.

 

The best reputation management requires SEO, content marketing strategy, social media management, and customer service. Luckily, TW Media has a diverse team of experts across all facets of digital marketing that can implement these best practices to boost your online presence and help you convert sales at a higher rate. Our comprehensive online reputation management services include monitoring your online reviews and overall reputation, responding to customer feedback, and using proven strategies to prevent and solve problems that may damage your brand reputation. Whether you have a negative Yelp review or a PR nightmare with a prominent executive, we’ll act quickly to minimize the impact and maintain your good reputation across all digital channels. 

 

If you need help managing each aspect of your reputation and maintaining an effective online presence, contact us below to learn more about our online reputation management services.